Originally Posted by 12XU
To the OP:
The true test of your LBS' merits is to take back the bike and calmly explain the situation. If they know how to defuse a situation, it's likely they'll apologize for the mistake and do something to make it up for the mistake and outline their service guarantee (ours is 30 days).
Well, at this point no harm has really come of it, at least for me but I don't know about any of their other customers. When eyeing my front wheel to see if it was visibly untrue I also noticed the rim was about about cm closer to the left side of the fork than the right side. When taking the front wheel off I found the left bolt was tightened but that the wheel was only about half way into the fork dropout where the right side was all the way in. At this point I am inclined just to think that the particular LBS has at least one incompetent (or perhaps just really hung over) mechanic. The impression I got from the owner when I picked it up though was that he put the bike together, so I don't know if anything positive is going to come from talking to them. I just moved to the area from Seattle where I had a couple favourite LBSs so I think I am going to visit some of the other Portland LBSs for my next purchases.