Originally Posted by
repechage
not arguing that indeed there may indeed be a finite service life, the critical question is was at the time of the original sale a definition of “lifetime”? And of course, was it communicated in writing?
I have had good luck with minor products, a Cygnolite (sp) headlight had its switch cover go AWOL, I emailed to purchase a new pliable switch cover. They sent a service part straightaway gratis.
big ticket items are a problem especially with small firms. I see both sides, they may not have the capital reserves to support all the potential claims. It does and should give a consumer pause regarding a purchase.
Exactly this, the average and often even the very savvy consumer sees "Lifetime Guaranty" and thinks its all good high water mark only to find out how narrow it can be when something goes wrong.
In Litespeeds case it is clearly a smoke and mirrors, bait and switch IMO.
Simple as that to me, they have taken advantage of theirs customers good trusting nature more often than not.
So they should quit using it as a hook or get it far more right so its much less of a problem for their loyal buyers.
