Originally Posted by
Oldairhead
The current warranty for Craftsman Tools reads as follows: "If the product fails to perform for any reason, we will replace it. No proof of purchase required." Sounds great right? The only problem is that they will only replace it with the exact same item. Here's the catch, they don't make the exact same models anymore, so the old screw driver you busted won't be replaced because they don't make that one anymore. They won't give you a similar one because it's well, different! Ask me how I found this out. There is a way to wiggle out of any guarantee if they want to!
Yep, all in a days work.
That guaranty may be why Craftsman has become a foot note, they haven't been good tools for a long time and I got plenty of good use from them at home.
Just don't ever try to make a living with them.
Many/most folks know the Craftsman story by now, they haven't been a premiere brand for decades, Litespeed on the other hand sells itself as just that but doesn't prove that like they should and regularly pulls the technical card when they should just step up, do the right thing and take care of the customer that put their faith and $$$$$$ in a false sense of quality.
Shame on them, maybe they modeled their guaranty after Craftsman.