Originally Posted by
dreamy
My worst experience was not with an airline but TSA in the US. They ripped my carefully packaged bike box open and of course didn't make any effort to repack it properly, so just shoved it all back in with half the bike sticking out and a few bits of tape and TSA stickers holding it together. When I went to complain and ask how to claim compensation if anything was damaged they laughed and gave me a piece of paper that basically said that under some terrorism act they can pretty much do whatever they like to luggage, with no recourse
Write a letter to your congressman. They get flooded with e-mails because computers can easily generate them. Letters have to go through screening first (do not include white powder), so letters are not handled quickly either, but probability is high someone will actually read it.