Originally Posted by
Duragrouch
Well, Dahon said I was too tall (I'm 7" less than the max rated height), and I was too heavy (I was 60 lbs less than the rated max at the time, and had not fit that frame with racks or panniers). And then blew me off.
Back when that happened, I joined BF, but didn't see any signs of same failure. I didn't know where to look. I only became aware of the Folding group almost 3 months ago now, and in that short time, I've seen plenty of the same failure in the same spot on others' bikes of the same model and vintage. Their design countermeasures in following models seems to have greatly reduced the incidence of the same failure.
Don't get me wrong, I'm not denying or defending issues with Brand T. But there's a lot of this going around. And I think more reasons than that for few LBSs in my town (a huge biking city) now carrying Brand D, way down from previously. Brand BF? Everything I've read is that they trip over themselves and pull muscles, running so fast to resolve any customer issue. Their fold is messy to me, but something to consider in the future.
I believe you. I had to pay for a defective, damaged, recalled folding one piece handlepost, when they should have replaced it for free. All because I wasn't the first owner of the folder. Still, the situation you had isn't the same as what was done by Tern. I would know, as I'm one of the people who was locked out of their forums, not knowing why it was happening. I then started to see people create accounts here, and then seeing pictures of the damaged bikes, and injuries that had occurred. The entire time this was going on, Tern was telling everyone it was their fault. I can see the correlation between the two situations, but I don't think they're the same in totality.
I personally wouldn't purchase another Dahon bike, because they're overpriced, underspecced, and have crap customer service. I WOULD probably purchase a Tern, because they've come a long way after the all the crap that happened a few years back. But you haven't been hospitalized, have you? Seriously injured, right? Have the Dahon company, as a whole, gone PUBLIC to blame you for everything? Especially if you had been injured? Cut the bs grouch. The "great walls of babble" are sometimes unnecessary. Especially since I'm a Tern customer in this situation.