Originally Posted by
RCMoeur
The folks in Eugene gave me a WRONG ANSWER this week on an issue with my NWT. I'm so shocked and disappointed. I just don't know what to do. My faith is shaken...
But it was a very fast answer.
That is a surprise, I've read that they are nomally fast and sharp. Perhaps a new employee, prompt, but less knowledgeable. I think I saw job posting for customer service rep among others, perhaps a year ago.