I pay for a subscription with RideWithGPS. But even before I started that, RWGPS would almost always answer me the same day I ask the support question. As recently as two months ago I ask them a question and again they answered and solved it the same day I ask. So you might consider that come renewal time.

The ride pages on RWGPS don't have as much detail on them as I like. So by turning off the "New Ride Page" in settings I'm still able to get back to the older page that has a wealth of useful metrics and tools to see splits and such.

However more to your issue, are you certain it's not an issue related to how your privacy and the privacy of other's are set?