Originally Posted by
PromptCritical
And be good to them. There is a shop close to my house and the owner is a great guy, but his service manager is a flaming (insert banned word here). I really wanted to give them my business, but the service manager jerked me around one too many times.
These guys are insecure, think they should be in charge, dictate how you and I work on our bikes, too bad they can't get out of their own way, they can be the death of a shop on their own.
Assume you had a candid talk with the owner on the matter?