Originally Posted by
Spoonrobot
No, Silca said it was a tiny percentage of their customers. It's a large percentage of their returns.
The article also lists several types of "return fraud" that they've experienced, but none of them involve counterfeit items.
Can you provide some examples of such fraud?
The most common form comes from somebody buying an item and returning a similar item in the packaging. Maybe you buy a Mattone seat bag and return a 3-year-old Mattone where a multi-tool has worn a hole through it, or an old cheap no brand bag ...
Most commonly we see latex tubes being returned as ‘defective’ but it’s been replaced by a butyl tube, or an older flatted latex tube...
People will buy Ti cages, put their old crappy cages in the packaging and return as defective ...
People buy a pump and just put their old pump in the box and return it ...
The other thing we see are people buying things like pumps, stripping them for spare parts and returning them as defective ...