Just last week I went to my LBS to buy a set of replacement SPD-SL cleats (blue) as a replacement to have on hand since the end is near with those on my primary shoes (I buy this sort of stuff from the LBS...way too many fakes out there). They didn't have them in stock and offered to order them for me - good timing since they were in the middle of placing an order as I walked in. Sure I said as I'm in no big hurry. It turns out their supplier did not have them either. I mentioned their other store ~ 30 miles away had them and next time I was in their neighborhood I'd just pick them up there. I was told "hold on a sec", he picks up the phone and I hear him ask "are you going home after work? Can you drop off a pair of blue Shimano cleats?" - so he called the other store and had someone drop them off on their way home. I biked down at lunch the next day and picked the new cleats up.

Now that's service!