Maybe I've just been lucky, but the majority of LBS around here have all been good to deal with. I do most of my own maintenance, but when I needed something done, it was always taken care of quickly and accurately. Of course, there are some I like better than others, but can't say I dislike any of them. Even had one shop, when I was looking at new bikes, and I asked if he saw what was in my truck bed (my "06 LeMond), replied "don't ever sell that bike". Meant a lot to me, and if I ever have a need for a new bike, I'll check them first. For all he knew, I may have been ready for a new one, and he could have lost a sale, but was honest that the LeMond was worth holding onto.