I am keeping mine but to be fair I have a vested interest in this one. However most LBS I have gone into despite groans from friends (you work at a shop, why do you want to go into another one?) have been good before and while I am in the industry it has been great. There was one shop that didn't give us the time of day but I spoke with the owner and he was going to look into it and take care of it and was a really sweet guy so I chalked it up to a language barrier and some need of staff training and all good. Most local businesses I go to are pretty nice if you treat them right they will respond in kind. Every once in a blue moon I find one that doesn't get a good experience but that is the exception to the rule generally and in some of them I go back and everything is good and maybe it was an off day or the owner or manager was out and the kids were at play.