The companies words are pretty useless especially for a brand new company that has no back story or history that would give confidence. Nothing impressive about short term hype. It is like the current Fast Fashion trend, the hype builds quickly and peters out and you don't hear about that stuff down the road. The company is going to be a pretty generic company probably label slappers from some warehouse that cranks out the same thing for Hookiebo and Glwebe and Offawheel and Bomako (similar made up names) In the end they are supporting you well now because you haven't received the product so they want you to buy their product and they want to keep you now but the relationship quickly ends once you get the product and you hear the crickets.

I can ride a bike for a month and have a blast and write a glowing review and it will be the most useless review because most e-powered stuff will work for a month no problems and will be super fun but after 6 months after a year after 2 years that is when I want real feedback and for a lot of that stuff it isn't as glowing. Having worked around the odd named fat tire stuff and having had a graveyard in an old shop I worked at, of bikes people abandoned because they needed parts or work and the customers had zero interest in putting the time and money into fixing it so they would just leave them and go into ghost mode. All sorts of random names but very similar low end parts and they all generally had issues and either the manufacturer was done or they weren't looking to help or the problems were more expensive then the bike was worth. It was sad, very very sad but it is the truth about the low inital cost E-market it is just like the fast fashion industry or some of these Kickstarter types that gain hype and cannot handle a business and that is never good.

I am curious to hear if you still have the bike 3 years down the road and if it is still going without issues, that will be the interesting thing. I am excited for that but it will take 3 years of riding and using the bike.