My preferred LBS is a fantastic place. When I was looking for the Stages bike I wanted during the Covid drought, he located one in Tampa, 4 hrs from where we are, and drove down there to get it and then called me to tell me he had a surprise for me. I showed up and there it sat. One other time, when I was interested in the Gen 4 Domane, he just happen to get one in my size and pointed to it as I walked into the store. Told me it was my size and then told me he was matching the price of a store getting bought up by Trek, so I saved a lot of cash on it. I've been going to this store since 2003. Great store, great people. I don't want to say I get special treatment, but sometimes, I might need to take my bike in for some work where I don't have the correct tool, but it might jump a few spaces in line.