Originally Posted by Iride01

I don't have any idea. I wouldn't assume what you are assuming. I could not find with a easy search any information about Bell's crash replacement program outside of the USA. And not knowing what country you are from, it really makes no sense for me to dive deeper in trying to find out what is the proper way to initiate a helmet replacement for you.

Unless you are in the USA, and in that case, it still sounds like you aren't really dealing with Bell on this. So you might have been scammed in some way. Or you are a victim of another entity, maybe the vendor that sold you the helmet, that tried to do something but is failing to make it right. The part about having to send the helmet in is the most bizarre to me.