Originally Posted by
elcruxio
I have a EU trip coming up next month. Via Booking dot com I was able to message all the hotels I have reserved a room in and inquire about their safe bike storage. Consequently I was able to easily cancel one reservation when the hotel in question tried to assure me the bicycle parking outside their premises is completely safe and I was not allowed to bring the bike inside. Yeah nah!
And through booking I found a replacement hotel which has an indoor bicycle storage included breakfast AND dinner! How exciting!
You make an excellent point. I had a situation in a very small town in Portugal where the operator was remote and they provided an access code to enter the establishment as well as the room. The in operator did not speak English, and I could not communicate in Portuguese, which caused a major problem. I reached out to Booking.com. They Found a Portuguese English translator and assisted us with the interaction as there were technical problems with the Remote access device.