Originally Posted by
indyfabz
Bikeflights used to be very easy to deal with when it started out. Now that it has grown so big, not that much. I had to call twice (because of website issues) and speak to a woman who I believe is located in Germany. (I think she was using the fake name of "Patricia". I even got that European-sounding ring tone.) Not the first time I have had problems with their site. And since it switched from FedEx to UPS, the service has become slower.
I used this service to ship my friend's (empty) bike carrier a few months ago. They partnered with UPS so I simply printed out the shipping label and dropped it off at UPS and it went smoothly. Not sure if something changed, or maybe I was lucky and/or you were unlucky.
We are going to Colorado in late July and I am taking my bike, will just pay the $80 each way fare and take the Habanero in the hard-shell case I have.