Originally Posted by 32flavours

I just picked up an Under-The-Weather bag from the Bike Joint, and I just want to give Sam some huge props for great customer service. I was going to buy a bag off the site, but I decided to email first about shipping and handling since I could just pick it up from some place in Toronto. Sam replied to my emails promptly and had the bag to a bike store within blocks of my house within 2 days. Like veteran_youth, UTW is a peach. A big juicy peach.

P.S. this bag is awesome.