Originally Posted by HillRider
If the chain was original to the bike it was factory installed, not by the LBS, so they shouldn't be accountable for the mistake but they should replace it under warranty.
Originally Posted by jazzy_cyclist
Is that true? I've never received a bike-in-the-box from the factory, so I don't know -- I always thought that it was part of assembly. I could see how they might have failed to push the pin quite all the way in during assembly, and it might fail, although I would have thought that it would happen before 2 months had elapsed...
It's true.
The shop should replace or fix the chain under warranty, and quickly (doesn't take long at all, of course), but don't get angry at them because it snapped.
Of course, as Michigander points out, if you carried a spare link, you could do this yourself on the road. Worth having with you while riding, along with a chain tool.