While I will admit being somewhat biased, I have had my own bad experiences with Dukes. Without getting into the details of the bad service I recieved..and I had been a regular customer in there for a long time...it was Gary's comment of "if you don't like it open up your own bike shop!" that galled me the most. So I did. I have no problem with other shop's and I will refer people to ones that I like. I do have a problem with stuck up salespeople and outright rip-off's. Ever wonder why Pedlar went out of business? See above statement.
By the way...I have heard thru the grapevine that Gary is trying to sell the shop. Any bidder's?