Hiroshi is a very friendly guy and a real gentleman. I'd say his quarter century presence in Berkeley makes him and his shop an icon of sorts. He's much friendlier than many of the young arrogant types in some other local shops. Most of his business is not the storefront/gallery buy web sales of parts and frames. If you want to come in an look around and have a chat with him, I am sure he won't throw you out. However he probably won't work on your rusted Huffy.