Originally Posted by Mothra
A single broken-spoke from impact force is simple to fix. Yeah, takes all of 10-20 minutes max for your first time. You'd be amazed at how true the wheel will become as you tighten just that one spoke! Might need just minor tweaking of some of the surrounding spokes, but that's it... most of the time...
I retrue my wheels and a spoke spanner is cheap enough and the only tool you need. Replacing a spoke is normally no more difficult, but can be if the Rim has gone oval or been put out in a couple of places.
Once a year I do send my wheels into the LBS for checking, retrueing and re- tension of the spokes. This is something I would not like to attempt myself and If I drop it in midweek- If they cannot do it straight away- I will be able to pick it up next day. Only thing is If I drop it in on a Saturday- I will have to wait.
2 weeks sounds as though they send the wheel away to someone else, so find another shop.