I bought 3 new Treks (Fuel EX8, FX7.5, 2100ZR) in the last year and they have only been back to my LBS for a 30 day check. They have been one of the best purchases I have made in my life and make me want to ride more often. The biggest reason I bought Trek is because the service at my LBS is second to none and I shopped around quite a bit so there would not be any problems if they do arise.