Well, when you discrimated against compaines that make a certian amount of money a year, you end up with problems like this. I work for a large resort company, and tried to buy trailers for the company's bike rentals from them, knowing they were a good company that makes a high quality product. The sales rep told me Burley does NOT sell to large companies and refused to support them. I though that was kind of backwards, as I was the one with the money trying to support them.