I just got an Inertia designs "Pro" messenger bag. Bag in a bag style so it is waterproof, made in usa (California) and the bag is great. I have a garment bag from them I use to carry my full suit, shoes etc. to and from work. I noticed that about after a year one of use one the clothes hangars in the bag was breaking down. I contacted Inertia regarding the life time warranty and they sent me a loaner to use while mine was being fixed. No receipt, no credit card # needed! After a year of use! Anyway I had some ideas on how to improve the bag which they thought were worthwhile design changes. So I got my new & improved bag back, no$'s and the messenger bag as a "thanks" from the company for the ideas. Small business gotta love em'.