Originally Posted by Ziemas
You have to understand the process.
That is a bit condescending, isn't it? As if this predicament were all a result of your lack of understanding of "the process"?
The process being, you bang on us hard enough and we'll continue to ignore you until you spread the word about our lack of customer support among people who might actually take notice of it... THEN we'll actually promise to contact someone about doing something.
Good job Z, stick it to 'em.