Originally Posted by maximusvt
That is a bit condescending, isn't it? As if this predicament were all a result of your lack of understanding of "the process"?
The process being, you bang on us hard enough and we'll continue to ignore you until you spread the word about our lack of customer support among people who might actually take notice of it... THEN we'll actually promise to contact someone about doing something.
Good job Z, stick it to 'em.
The person who replied doesn't seem to be fluent in English and that statement wasn't to be taken literally. It seemed as if they just translated it actually.