Excuse me? With all do respect, you never mentioned the German dealer until I posted all this info on this message board, over two weeks after we originally were in contact. If I should have contacted the German dealer why didn't you tell me that in the first email you sent me? Instead you wrote about not having a Latvian dealer, etc.

I never refused to contact the German dealer. I just never knew it was an option. I sent the original reciept, in PDF form, in the first email which I sent to Moore and Large, the UK distrubitor and only European contact information that came with the lock. This email was sent on Wed Aug 09, 2006. I assume that Moore and Large forwarded my email to you, and then you contcted me. You should have had all the necessary information then.

When you asked me for the details of the German dealer on Monday, August 28 I sent you a PDF copy of the original receipt within 10 minutes of receiving your request. The email I sent to you follows:

Dana,

Thank you for your offer. Attached you will find a PDF
file of the original receipt. All the necessary
information, including my shipping information can be
found there. You will notice on this receipt there are
two locks, it is the Brute which I am having troubles
with. Please let me know if there is any other
information you need.

Thank you for your help.

To say that I refused to send you the contact infromation of the German dealer (all the nessary information on the dealer, including their company name and contact information is listed on the original receipt) is just plain false. I sent it within 10 minutes of you asking for it.

To say that I refused to contact the German dealer is quite odd, as it was never offered as an option until yesterday, over two weeks since our first email exchange and only after I posted about my experience on this message board.

All I am asking for is a lock that opens and closes properly. I hope we can solve this problem without any further mud slinging.