Originally Posted by DANAMAGNUM
Benjamin.
Thank you for the information.
We will ask our German distributor to send you NEW lock.
You have to understand that our distributors are in charge of the consumer service.
Bike-Components had to serve you.
Kind regards,
Dana
Then why didn't you put me in contact with the German distributor in the first place? I would have happily delt with them if I knew who were the proper people to contact. You never sent me any information on who the German distributor is. It would have made things a lot easier for both of us, and I might have had a working lock by now.
By the way, Bike-Components was the retailer, are they also the distributor as well?