Am I the only one who finds it hilarious that a rep from OnGuard/Magnum gets on Bike Forums to chew out some poor guy who has been having trouble with one of their locks? I've seen reps from product manufacturers get on to directly address people's concerns/issues, but I've never seen one try to take someone to task and be rude to them before. Wow, OnGuard's got some really clever people working for them - show a huge group of cycling enthusiasts from all over the world (people who buy stuff for their bikes) how poor you customer service skills are?

That said, sorry you're having so much trouble, Ziemas.