Originally Posted by alanbikehouston
Have you read this entire thread? The problem has NOTHING to do with OnGuard/Magnum. That company sells its locks to distributers in about 100 nations around the world. When a customer in Latvia, or Germany buys a lock, their warranty is through their distributor, NOT the manufacturer.
In this case, a customer in Latvia bought a lock via mail order from a source in Germany. If that source is an AUTHORIZED dealer in Germany, the warranty papers from the German distributor would be included with the lock. If it was a discount, "fly-by-night" dealer, no warranty papers would be included.
If the customer bought from an AUTHORIZED dealer, the customer merely needs to follow the instructions provided with the warranty.
But, for those of us who do NOT live in Latvia, and buy our locks via mail order from a source in Germany, this is not a relevent problem. Customers in the USA who buy OnGuard locks from an authorized dealer will be provided warranty service through the USA distributer. I've never heard of any OnGuard customer in the USA who bought from an authorized dealer, and who followed the instructions provided with the warranty having the slightest problem obtaining service.
Alan, in the EU, which both Lativa and Germany are members of, it doesn't matter where I buy the lock, as long as it is in an EU country it is covered by an EU wide warrenty. Also in the EU we have different options of where to go for warenty service. I can choose to go directly to the manifacture if I so desire.
You are correct that the US distrubitor of Onguard/Magnum has excellent customer service. But even excellent customer service won't help when you are standing on the street with a lock which won't open.