I'll guarantee you one thing- after reading about this problem, I'm going to triple check that my orders go out on the day I call it in. I will be sure to call them every hour until I am sure they shipped it.
Then again, I may just heed the warning and not order the stuff I really want and/or the expensive stuff from Performance until I am sure they can control their problem and get the order out on the day I make my order.
Koffee