Originally Posted by evanyc

the appropriate way to handle customer complaints is not to lash out at the customers but to listen to what they are complaining about and try to fix it, which it doesn't really seem like you do too much since the problems persist. IRO has frames manufactured in the same way that you do, and you don't see countless people complaining about them so where your frames are manufactured isn't really the issue. it's your customer service. i understand that frustration leads to you coming on here and bickering with unhappy customers, but it doesn't really accomplish anything.

now, i would never buy a bike from you just cause i don't want what you're selling, but i'd perhaps come by to buy various and sundry items had i not been largely ignored, treated snottily, and over charged ($12 for two rolls of velox rim tape) the one time i shopped at your shop. things like this can and should easily be fixed and then you might see less bashing of NYCBikes on the internet.