Large sporting goods stores such as Scheels are the Walmarts of the bicycle business. They are only in business to maximize their profits, and they do so by minimizing their costs (low wage, poorly trained employees), and maximizing sales volume. Forget about getting quality service or support from these types of shops. Copelands Sporting Goods is the equivalent of Scheels in Oregon. The few times I have been in their shop, looking at helmets, I couldn't even find someone in the bicycle department to help me.