Originally Posted by bombusben
Performance? Yea, they're one of the larger mail order bike catalogs. I think they have retail stores in some areas too. I know people (LBS fans in particular) who think they are kinda Wal-Mart-ish and avoid them for ethical reasons, but they are reputable.
I am one who wants to dislike preformance. However, I've had nothing but good experience from them on many levels. They bought out my LBS sadly, and then changed staff. The old staff went to trek store, and then dwindled. The new staff has been, with out exception, pretty cool.
Lee at the Northpark store has in particular, been really good with getting my Fixed gear in order. Of course, I broke that, and have to get it looked back at.. but haven't had time.
But, over all, I'm reluctant, but very happy with them.