Hopefully some of you LBS supporters/owners can help with with this one. It's not a huge deal; they've just had my bike for 7 days for a repair that probably should have taken an afternoon. They had to order a fairly common part which took a few days to get in, and I had to keep calling to check up on the status. I was told Monday when the part came in that they couldn't get to it until Tuesday. I called Tuesday at closing and they said I could pick it up Wednesday morning. I went over this morning (not early) only to find that my bike hadn't even been touched. Grrr. And to make matters worse, the place closes at 5:30, so I either have to wait until the weekend to pick it up or take an hour off work, borrow a truck, and drive it home.

I'm really concerned about complaining about this, though, because the guy was nice enough to honor the "free 3 month tuning" 12 months after I bought the bike. However, I'm still paying for some parts. I've been walking everywhere for the last week and have missed some really great riding weather!

I don't want to ruffle any feathers and get put on a LBS blacklist or something (the bike community is so close-knit... I don't want to be the "bad customer"), but I'm still a little irritated. Am I being silly about this, or do I have a right to complain? For you LBS owners, is this something you would want or even care to hear about, or is this just par for the course?

Thanks. Sorry for the long post.

joseph