No part = no fix. Why tie up man hours in a project if the part is unavailable until later? I agree that a phone call should have been made (assuming that the part needed was discovered AFTER the customer had left the shop.) to inform of the part needed and the price of said part. At that point bikes that CAN be fixed in a timely manner (read: don't need ordered parts) have to be worked on. The world doesn't stop because of one missing part, nor should it. As far as the daily calls that's a bit much. If I order a part and I expect it in two days or two weeks I make it a point to tell my customer that I will call them when it arrives / the bike is fixed (usually the two are concurrent) On the flip side of this: if things proceed faster than predicted (time quotes are padded a bit to allow for the unforeseen) they get a call telling them the bikes done early. On the subject of demanding a "financial percentage compensation off the repair costs" that wouldn't happen. Do I get a break on the shipping if UooPS delivers your part late? How about if it's back-ordered? Do I get to knock off part of my power bill because of the outage last week? If it's something that is clearly our fault that's one thing. That can be worked out. On the other hand, to demand re compensation for something that's not under my control is an asinine product of our litigious society. "If you whine enough and people will throw money at you so you'll shut up." 
Last edited by Raiyn; 10-22-03 at 11:55 PM.
Reason: Letting the spellchecker do it's thing