Originally Posted by BikeButler

via their website.

Purchased the correct Mavic wheelset but they sent me something else despite the fact that I have a confirmation email telling me what I ordered. When it arrived via Fed Ex the wheelset was completely different from the picture and text that was provided. I call them up to fix the situation and they blamed me for their screw up. I have all the documentation yet they won't accept it because THEIR computer says differently. Well I told them THEIR computer was wrong and they proceeded to tell me that I had to pay to return my wheelset due to their mistake. They would not swap the products out nor would they pay for their mistake despite all my documentation--they didn't want to see it. The price for the two wheelsets is exactly the same.

So now I have to pay another 30 bucks to send this wheelset back in addition to the original 30 they tacked on to my order to ship it to me in the first place. If I want to swap the wheelset then I am looking at an additional 30 bucks.

I am soo pissed right now as I have never been treated so badly by a bike company. I shop all the time but this was the first time with these idiots. Never Never Ever Again.