Old 01-03-07, 02:40 PM
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POSITIVE experiences with cycling-related businesses

This is NOT a thread to rant about everything the businesses you have dealt with have done wrong. Instead it IS a thread to tell everyone about the POSITIVE experiences you've had with cycling related businesses.

After all, as mentioned in another thread, when someone has a bad experience with a business he/she tells everyone ... but when someone has a good experience with a business he/she tells no one.

So let's change that trend!!

I'm sure we've all dealt with one or more cycling-related business ... let's hear all the positive things about them!!

I'll start:

Nashbar - http://www.nashbar.com/ - I've been dealing with them for 8 years and have not had a problem. They've always shipped the things I ordered quickly (which is especially good considering anything I order has to go through customs). The people I've talked to on the phone have been friendly and helpful. The prices have been great! And when I have had to return the occasional item, their return policy is good.

Sierra Trading Post - http://www.sierratradingpost.com/ - I've been dealing with them for a little over a year now and have also not had a problem with them. The most positive thing I can say about them is that they've probably got the fastest shipping on the planet!!! I feel like I hang up the phone and UPS is ringing my doorbell with my order. It's not quite that fast, but stuff does arrive usually in about 2 days. The people I talk to on the phone are friendly and helpful, and their prices on many items are excellent.

Velotique - http://www.velotique.com/storey.htm - I've only dealt with them once, but it was a positive experience. I got the item I ordered (a jersey) in good time as expected ... and that jersey is one of my favorites. One thing I really like about them is their catalogues ... they show a sense of humor.

AE Bike - http://aebike.com/index.cfm - I've only dealt with them once, but it was a positive experience. I got the items I ordered in decent time as expected. When I emailed them with questions prior to placing the order, with my order, and with a question after placing the order, they were very prompt to give me a good response. They have good prices and were very helpful.

Wallingford Cycles - http://www.wallbike.com/index.php - I've only dealt with him once, but am seriously considering a second purchase. I was not at all sure about purchasing a Brooks saddle, but he has the best guarantee on Brooks saddles (or any saddles, for that matter) that I've ever seen. Then I was told to email him and ask him any questions I had ... which I did ... and he was very helpful.

Mountain Equipment Coop - http://www.mec.ca/Main/home.jsp - I've been dealing with them for several years and have had positive experiences the whole time. They are probably my main source for most cycling-related gear. Their shipping charges in the past were free or next to it. I think they do charge a little bit for shipping now, but I usually go to the store now anyway. They have come through for me when my handlebar bag mount broke, and when I needed spare bulbs for a rather obscure light. They try to be environmentally conscious. And they provide lots of extra services for their customers such as classes, gear swap events, and equipment rentals.

Now it's your turn ...
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