+1

I've never had to deal with them over the phone, nor have I ever returned anything. But when I've ordered something, it's arrived in 5-6 business days every time (faster than Performance). Low prices combined with fast and reliable shipping gets my nod.

Competitivecyclist.com - They have pretty good prices on higher-end bikes. I picked up my Kestrel frame from them, and I was very happy with their professionalism and knowledge. They even sent me a multi-tool a few weeks later for free