Originally Posted by Thrifty1
Please learn to build your own wheelsor be extremely cautious in selecting a wheel builder.
I will avoid any/all future transaction/interaction with
www.SUPERSPOKES.com
I ordered a Ultegra-Velocity Fusion-DT Swiss wheelset in early December. I was told that it would "take a couple of days to get the Ultegra hubs so I would not receive my new wheels in time for Christmas" but I was assured delivery during the week after Christmas. It has been over a month since my credit card was charged and still no wheels and no completion/ship date. They will not/do not return phone calls. They will NOT provide urgently requested build status and completionship dates via email.
I do not expect to receive the new wheels at all.
I normally build my own wheels (with great satisfaction) but I was recovering from (October) triple bypass surgery.
Please provide opinions and suggestions for selecting an on-line wheel builder.
Gary, I understand that you're peeved but what if the wheelbuilder has just had the flu for the last couple of weeks like the rest of the country? My local shop guy might take a month or more to build me a custom set of wheels. So why should your guy be any different?
I've found that given enough patience most people come through for you. I probably wouldn't go to them again because of the communications issues but still would expect my wheels.
And you CAN cancel the credit card debt after a 30 day delay from their expected delivery date.
http://cgi.ebay.com/Mavic-Ksyrium-Eq...QQcmdZViewItem
It's EXTREMELY difficult to beat these wheels.