everyone says that IRO has great customer service, and they do, when you can get a hold of them. You guys always say that there are so many of these "what happened to iro" threads. If there are so many, that to me says that the customer service isn't all it's said to be. I do understand that its only two people there but they could at lease take 20 minutes at the end of every day to return emails. Just my 2 cents.