I had that happen to me recently from Performance - I placed an order and it apparently didn't go through even though I got an email back. I realized it hadn't shipped and called them in a few days and they gave me the sales price and 10% off so I was satisfied.

In terms of the trainer, here is another option. Why don't you just get the best fluid trainer and get a Kurt Kinetic Road Machine. Check out their web site and look at the design of the fluid chamber. This is the one fluid trainer that won't leak because of the magnetic linking system.

http://www.kurtkinetic.com/wont_leak.php

I bought mine a http://www.1upusa.com (fast and dependable dealer). I placed my order on a Sunday and the trainer was in my garage in 2 days ($275 with free shipping and a free Spinervals DVD). The KK will be your last trainer I bet.