I have an '05 REI Noavra Bonanza Mtb That I bought in Boston (The Fenway Store), Good Bike!! I rode it from Boston to my home in Kansas Their assembly could have been better but other than that I'm quite satisfied,Good Company!!
As far as their costomer service goes...Top Notch! many years ago my GF bought a Lowe Backpack from their Denver store and like most Hippies used,abused,overloaded,slept,sat on it in the rain,mud,dirt,sand,slop and glop...several years later we were in Phioniex Az and the supention strap ripped outta the pack making it useless we had lost the recipet many years before,but had kept our membership up...they looked on their computer,found the sales record saying that we bought it from REI and that all they needed...They replaced it on the spot!!! again Good Company,Good Products!!