Originally Posted by cascade168
How about a better sales person while he's at it? They sold him a headset that they did not even take the time to verify as correct.
I assumed that they don't have sales people selling headsets. I could be wrong though. Everywhere I've worked they had the mechanics or parts person do that. So if the mechanic that sold it was the same mechanic that tried to install it........
Originally Posted by cascade168
First rule of selling headsets:
"Get the customer's fork and measure to insure compatability - before the sale!!!"
Guessing at hidden dimesions is the true sign of a hack (whether they know it, or not).
So, they botched the sale AND the installation. That's 0_for_two in my book.
There's two sides to every story. I've had customers refuse to take my advice.
Originally Posted by cascade168
If that was your (possibly very expensive) fork that they pounded the bejeezus out of in a failed attempt to install a part that was clearly mismatched, would you still feel that way? At a minimum I'd be demanding a dropout alignment check and correction, if necessary.
You're assuming they rested the dropouts on the ground or bench, they might have supported teh fork under the crown.
Originally Posted by cascade168
There's just no excuse for what happenned to Mudu93. If you can't leave someone knowledgeable manning the helm in a shop then you tell them to have the customers return when there's someone who is. That's just common courtesy and good business sense.
Then people will just get pissed that there was no one there to help them. I can't count how many times I've heard customers complain that, "The mechanic was just standing around and didn't come help me."(usually the mechanic was trying to get a repair done for a customer that came in the day before and the bike is due soon)
Originally Posted by cascade168
Pete, sorry about the rant, but that shop not only had some (more than one?) people that were in over their head/s, but no one even told them to use some discretion when they did not know what to do. This reflects badly on ALL shops, unfortunately. The bad stories are the ones that get out to the consumers and then they come in the shops and just assume that everyone is an idiot. Stories like this make my teeth itch ;-(((
No need to be sorry, it was a good rant. I agree with your views on customer service but I also think that it's unfair to make so many claims about the shop when they aren't here to defend themselves.
I believe your story Mudu93 and I know stuff like that happens at LBSs. What I'm trying to say is you might not need to write off the LBS all together. Some good bike shops get bad mechanics. Some bad bike shops get lucky and hire good mechanics. One bad experience with a mechanic doesn'talwqays mean that the whole shopsucks and that there are no good mechanics at that shop. If you keep having these experiences then it's a different story.