Boosted,
Unless they sent it Priority or better, they can not get a tracking number through USPS. Try going to the PO and getting a tracking number for anything shipped regular mail. You can't. You will also notice that the website and catalog say "up to 10 days" for regular shipping. This equates to about 2 weeks. Sounds to me like you ARE the one in the wrong. Read before ordering and you'll be less likely to be upset in the future.