Hmmmm...Yeah, I can understand both sides of this story. I work at a shop too, but have also been to shops where i've have not been treated well. I guess the most important thing is not not loose faith in IBD's (independent bike dealers) because they do need you. I agree with the others in saying go to the manager and talk to him. I know I've been rude to people before, but it's not something i'm proud of. Sales people are people too, we are not perfect. Maybe you just caught people on a bad day. Granted, that would be three people's bad days, but it could happen. I guess to summarize, don't lose faith, and take some action.[FONT=Arial]