UPS is a total scam.

My parents shipped my law degree and my bar admission certificate up to me from the states (my dad's an interior designer and had it framed for me as a graduation gift). On the customs declaration, he wrote "diplomas." UPS shows up at my door forever and a week after my dad sent it and the delivery dude says "there's cash due on this - $45." My response: "but it's my diploma and my dad already paid a fortune to send this with your company." The delivery guy says sorry, but you have to pay. It's a brokerage fee. I'm thinking, WTF do I care what it is, I'm not paying to get my own stuff from you.

So I told him to get off my property. I then called UPS and asked how in the world they could construe duty being due on something of mine that my parents literally took down off a wall in my familial home and sent to me at my new residence. UPS' response? "Well, how were we supposed to know you weren't ordering 'diplomas' for a graduation ceremony at your school? Duty would be due on that purchase." It got ugly at that point, and both the UPS rep and I said things we probably shouldn't have. In the end, they redelivered my stuff and ate the brokerage fee...probably just to get me to leave them alone.

ANYWAY, moral of the story is avoid UPS like the plague.