i've been ordering from performance since 1987. in that time, i've NEVER had a delay in shipping or a misbill or a return refused....they have better stock than others <their sale items are usually in stock, whereas others have limited supplies of sale items>
i live 20 minutes from a performance store and have used their 'red phone' before. if there is a similar item for a similar price i'll always go through my regular LBS though.
i also appreciate their hours. 10am to 8pm and 10-6 on weekends. year round.
i ordered sunday and got it wednesday (my wife says: yeah...you needed another yellow jersey and more socks!!) used the 20% coupon and some points. hey, i needed a seatpost to match my stem, come on!!
i have also done very well with their bike shorts and house brand jerseys. and their inner tubes.
just got closeout winter stuff <leg warmers, balaclava>
love their hooded jerseys also.