im sure they're a great shop in person but im still bitter about their part in the difficulty in getting HKK chains domestically. (for which they charge _60_ dollars more than any other place i've seen). if im misinformed about that whole scenario, please correct me. ive bought stuff from them in the past and they've been quick and friendly. the customer service was good, but i question their business practices, and 900 is completely absurd, even WITH the bottom bracket. I know those are pretty rare cranks but come on...